Returns & Exchanges Policy

General Terms

The term to request a change or return is 30 calendar days after receiving the product.
The product subject to exchange or return must be in perfect condition, without signs of use, clean, with labels, tags and original packaging.
The client must enter the request for change or return through the form (https://forms.gle/gWTQBc2BSXS5zke4A) so that Freeport’s Customer Service Team can process the request.
The customer can request a change or return in one of the following ways:

o Exchange for a different size

o Exchange for a different color (provided that the prices are the same)

o Receive a gift card for the paid amount, which could be redeemed in a new order.

o Receive a partial or total refund

Shipping costs derived from a request for change or return will be borne by the company.
The customer must pack the product to be exchanged or returned using the same packing box in which it was received. In case the customer no longer has such a box or the size of the box is not appropriate, the customer should look for an appropriate packaging.

Size Or Color Exchanges

Exchanges in size or color are subject to inventory availability at the time of the customer's request.
If the customer changes to a new size or color (provided that the prices are the same), the company will proceed with the shipment once the return of the product is received at the company's address. The new size or color will be sent to the same address that the customer entered on the request form.
The delivery time for a change in size or color will be approximately the same as the original delivery and will start counting after the return of the product is received at the company's address.

Gift Card

If the customer requests to receive a gift card to be redeemed in a new order, they will receive the corresponding gift card code via email, within 3 business days after the product has arrived at the company's address.
The validity of a gift card is 3 months after that time and if the customer has not used it in its entirety, they can request an extension.

Refund

Once the returned product is received at the company's address, the refund process will begin.
The company will notify the customer that the refund has been completed within a period not exceeding 10 business days after receiving the return at the company's address.
The way and time in which the client will be able to see the refund in their account will depend on how the original payment was completed by the client in Paypal.

o If the customer paid with their bank account, the money will be refunded to the customer's PayPal account balance and then automatically transferred to the customer's bank account.

o If the customer paid by credit card, the refund will be issued directly to that card. It will appear on the customer's bank statement within 30 days, depending on the card issuer. If the card with which he paid has been canceled or is invalid, the customer must contact the issuing bank because the money will be refunded to the customer's card account in any way.

o If the customer paid with their PayPal balance, the amount will be credited to their PayPal balance.

o If the customer paid partially with their PayPal balance and the rest with a card, the amount charged to the card will be returned directly to the card and the rest to the PayPal balance.

Defective Products